Technical Support Response Form

Thank you for using our technical support response form! In order for us to quickly resolve your problem, we need you to give us as much information as you can. Once your information is submitted, one of our support specialists will give you the best recommendation for your problem.

Prior to contacting us, we recommend that you download the latest software update from us and check out our troubleshooting tips. In many situations, your problem might be resolved.

If you have any other query, please direct them to supportvideo@powerwave.com.hk
Contact Information:
Note: Fields marked with the asterisk ( * ) must have an entry.
First name
 *
Last name
 *
City
Country
Phone
*
E-mail
 *
Warranty Number
 *
Product information:
Product Name
*
Other
Software
*
Other
Software Version
Note: You may have an older software version for our product. Please visit our software download area for upgrades
   
Computer Information:
To help us understand your operating environment better, we need you to describe accurately your system. Please consult your user manual if you are not sure about the configuration.
What is the make and model number of your system or motherboard?
Brand Name
 *
Model Number
 *
CPU Type
 *
Memory (RAM)
Operating System
*
Monitor Resolution
Color Palette
Video Display Adapter
*
Sound Card
*
You can click on Start | Settings | Control Panel | System, select Device Manager, and double-click on Display Adapters to find out the model of your video display adapter and sound card.
Video Source:
*
Are you using any other video capturing product in your system?
No Yes
If yes, what kind?
What other hardware (add-on cards) do you have in your system?
What error message or symptom did you see when the problem occurred?
Please clearly describe additional details about the problem?